STACS Services

STACS Services

We work with your lab staff for complete satisfaction

In a lab environment that is ever changing, configurability is vital for a sample and quality control tracking application. The application must adjust to changing workflows, chemistries, technologies, and instrumentations. However, with increased configurability comes increased application setup, which can be daunting when considering implementation time and resources.

STACS Services set you up for success. When implementing STACS Casework and STACS Database, our scientific and technical experts work with your lab staff, employing a proven engagement model, to deliver STACS software that maximizes the effectiveness of your lab.

  • Demonstrate the STACS application in detail
  • Perform a gap analysis between the lab’s current operations and functionality possible with STACS
  • Identify and recommend alternatives to meet the lab’s goals, schedule and budget
  • Determine if/where customizations are needed

  • Hold one or more Joint Application Design (JAD) sessions to specify the desired functionality
  • Create requirements specification
  • Schedule and hold review points to see development progress and provide input
  • Create a testing plan and test all aspects of software to be delivered

  • Develop a work plan that drives the project schedule
  • Provide a complete set of documents from change management to security analysis

  • Configure the lab processing workflows based on your SOPs
  • Configure consumables and instruments
  • Set up the instrument maintenance schedule and events
  • Configure batch layouts and scenarios
  • Configure conclusions and agency reports
  • If required, migrate data from legacy system

  • Install/configure turnkey system on client’s server(s) and workstations
  • Configure network directories
  • Setup barcode printers and scanners
  • Setup instrument file locations
  • Setup roles and users
  • STACS Field Application Specialist works onsite with lab staff to fully test and ensure delivered system meets specifications

  • Three to five days of onsite laboratory personnel training
  • Perform test cases using current workflows
  • Train IT department on STACS installation for future upgrades
  • Client participants are asked to provide evaluations of the training
  • On-demand online webinars also allow users to learn on their own schedule

  • Provide user support via telephone calls, emails and support portal
  • Provide refresher training via live webinars, including new functionality made available to users
  • Provide all product enhancements developed for the STACS user community free of charge
  • Provide online resources and user guide, which includes any customizations
  • Earn free STACS Dollars that can be used towards customization services each year

STACS Dollars Program

STACS DNA is a full service company that strives for full customer satisfaction. STACS Dollars helps your lab get exactly what you need. Clients using STACS software are awarded STACS Dollars that can be put towards customization services each year.

While STACS is designed so that it can be used out-of-the-box, some labs have unique requirements. STACS Dollars help them to budget for customization. Customers using either STACS Casework or STACS Database – or both – receive STACS Dollars valued at 10% of annual support and maintenance fees to be used within the year.