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Engagement Model

We believe that we are only successful if you are successful. You need to ensure that your automation solution fits within the vision and strategic goals established for your lab. You need to know how any investment you make contributes to your lab’s overall business benefits and value.

We work with you to define and execute a project that will meet your organization’s cost, schedule and performance expectations. Our proven engagement model follows a seven-step process we’ve refined with our clients over the past 15 years:

  1. Initial assessment / gap analysis
  2. Customization
  3. Quality assurance
  4. Installation and configuration
  5. User acceptance testing
  6. User training
  7. Implementation

Initial Assessment / Gap Analysis: We work with you to assess and document the gaps between your current operation and the functions possible for your lab with STACS® software. We identify and recommend alternatives for addressing the identified gaps to meet your goals within your schedule and budget.

Customization: Once we’ve agreed on a spec, we create your customized version of STACS software and the associated User Guide.

Quality Assurance: We create the strategy and approach for testing the new software and then perform the actual testing of all aspects of the software to be delivered to your site.

Installation and Configuration: We deliver a turnkey system to your lab which includes full installation and configuration of our software on your equipment. Depending on your lab’s size, one of our infrastructure engineers will spend three to five days onsite to set everything up – workstations, bar code printers, bar code scanners, and servers.

User Acceptance Testing: At your site, one of our QA Analyst works with your key lab staff to fully test the delivered software and ensure all components function to your specifications.

User Training: This detailed training is conducted onsite, typically for five days. Our train-the-trainer hands-on approach ensures that all areas of the software are well understood and can be used to full capacity. We also provide on-demand webinars as “refresher” courses, which our clients find to be extremely helpful, and are effective for learning about functionality in new releases.

Implementation: You may need to migrate data from your legacy system (and we can help you with that). Then, your go-live date is set. You are now ready to process all your DNA samples through the STACS application. Our support team is on stand-by and ready to answer any questions you may have as you use STACS software for your day-to-day work in the lab.

Rapid Application Development and Design (RAD): RAD uses a dynamic, iterative approach to software development and customization. This agile framework drives the detailed configuration requirements for your specific application of the STACS® software. You are involved in agreed-upon “review points” in the process, which:

  • Allows you to see progress
  • Provides a forum for you to provide input to the STACS DNA™ development team
  • Prepares you for the implementation phase

This approach has been used to great success with many laboratories.

What customers are saying about STACS DNA:

“It is essential to the job we do.”

“If people sit down and look at their process, they would understand STACS is the way to go to fix their process.”

“[With STACS DNA,] we were able to customize the program to meet our needs.”

“STACS DNA is willing to work with customers to solve issues that come up.”

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Download the free white paper “The 21st Century Laboratory: The Challenge of Going Paperless”

In this paper, Brian Hoey, Laboratory Manager/DNA Technical leader at the Missouri State Highway Patrol, takes a real-world look at the opportunities and challenges faced by DNA laboratories on the path to paperless.